Re-Entry Reminders

Familiarize yourself with Willis Tower’s return to the office protocols and procedures below or download a PDF here.

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Mask Policy

All building occupants are required to wear a face covering in building common areas, building entrances, elevator lobbies, elevators, multi-tenant corridors & restrooms, and while picking up food and drinks from Catalog and building restaurants.


Entering The Building

The building’s entrances will be marked with signs directing tenants to use certain doors for entering and exiting the building. Please follow the traffic pattern as directed by the signage within the building. The pattern will change from morning to evening when the majority of traffic is entering or exiting the building.


Follow The Signs

Signage will be posted throughout the building to promote safe practices for our tenants. Please familiarize yourself with all building signage and adhere to social distancing and path of travel directives.


Elevator Lobbies & Elevators

‚ÄčTenants must use the first floor when traveling to floors 4-10, 23-28, 33, 66. Tenants must use the second floor when traveling to floors 10-23, 34, 67.

Occupancy inside the elevators is set to a maximum of 4 people. Floor markers inside the elevators will indicate where to stand to help with spacing inside the elevators.


Social Distancing

Seating Areas:
In compliance with social distancing norms, all seating within the Wacker lobby, the common areas on the transfer floors and Catalog will remain closed until further notice. Security will monitor these areas for social distancing practices, and we ask that all tenants avoid congregating in these areas.

Dining/ Lunch Options:
Download the My Willis Tower App to skip the line and order ahead at Altitude and Tower House Café. Express pick up and delivery options for Catalog are coming to the My Willis Tower App soon.

If you have a guest planning to visit the tower, please inform the that all visitors and vendors are required to wear face coverings and are expected to follow social distancing guidelines while in the building.

We will announce to all tenants when Tower House Conference Center, Tower House Café, Altitude Café and Tone Fitness Center have confirmed re-opening dates.

Tower House Conference Center In compliance with Illinois rules and regulations, the Tower House Conference Center located on the 34th floor is now available for tenant meetings.

  • Tower House Conference Center can accommodate meetings of up to 25 people using six-foot, social-distancing parameters.
  • Multiple floor plans for the combined and individual conference center rooms with occupancy capacities in classroom, u-shaped, and theatre layouts.

For more information and to book your meeting space, please contact Tenya Truitt at 

Tower House Café and Altitude Café seating areas are closed, however, as tenants return to Willis Tower, carry out food & beverages will be available. Social distancing markers will be placed accordingly directing people to and from the point of sale counter. Download the My Willis Tower App to skip the line and order ahead at Altitude and Tower House Café.

Tone Fitness Center will continue to offer virtual training and classes. Tone members will be sent specific instructions on new policies & procedures for safely visiting Tone when a re-opening date has been confirmed.